Frequently Asked Questions

Online Yoga Questions

How do I attend livestreamed yoga classes?

First, sign up for your class on the schedule. You’ll receive a confirmation email with a link to access your class, which is held over Zoom.

How should I prepare for an online yoga class?

Please wear comfortable clothing that allows you to move freely. Grab a water bottle to stay hydrated and a yoga mat, and additional props, such as a block or strap, if you have them.

If you are new to Zoom, you may have to download the (free) app.

For MyoYin or Candlelight Calm classes, special therapy balls are used, which are available for purchase in the Shop.

What happens if I have technical issues?

If you’re new to Zoom or using a new device, I recommend accessing the class early to leave time for troubleshooting. Sometimes, leaving and returning can help with a bad connection or audio problems.

Please don’t hesitate to contact Ashley or Zoom support with questions.

Class is about to start. Can I still sign up?

For livestream classes, signups close 30 minutes before class.

What if I can't make it to class?

There is no penalty for classes canceled with advance notice (at least 1 hour in advance), and a full refund will be credited to your account.

However, late cancellations (less than 30 minutes in advance) will result in being charged in full for the scheduled class.

Intro Offer Questions

I’m a returning student. Can I still get the intro offer?

No, the intro offer is only available to new students of Nourish & Grow Yoga. We have several affordable membership options available for existing students though!

How do I access my account?

You can access your account via the Nourish & Grow Yoga website. Simply go to Account in the top page navigation. From your account, you can see your active memberships and refer a friend!

How long does the membership last?

The trial membership lasts for 14 days after purchase. Membership begins on the date of purchase, not the date of the first class.

Can I get a refund?

This membership cannot be paused or canceled early. No refunds will be issued for this trial membership.

How do I book my free consultation with Ashley?

Schedule your consultation online, use the booking calendar, or contact Ashley. Consultations are held over Zoom.

Please book at least 4 hours in advance to guarantee your appointment.

Membership Questions

What can a membership be used for?

Your yoga membership can be redeemed for the number of livestreamed yoga classes included, as well as access to the video library.

Memberships can only be redeemed for classes offered by Nourish & Grow Yoga and cannot be redeemed for workshops or yoga taught by Ashley at other locations.

How do I use my membership?

You must be logged in to your account to apply your membership. Please reserve your spot in class using the Schedule page or by contacting Ashley.

To access the video library, go to the Video Library page and log in to your account.

How do I book my free consultation with Ashley?

Schedule your consultation online, use the booking calendar, or contact Ashley. Consultations are held over Zoom.

Please book at least 4 hours in advance to guarantee your appointment.

What if I need to cancel a class?

There is no penalty for online classes canceled with advance notice (at least 1 hour in advance), and a full refund will be credited to your account.

However, late cancellations (less than 30 minutes in advance) will result in being charged in full for the scheduled class.

How do I cancel my membership?

Membership cancellation requests must be submitted by email before your renewal date by contacting Ashley. Memberships remain active through the end of the current billing period.

Annual memberships are cancelable but non-refundable.

See full Membership Terms & Conditions.

Are memberships refundable?

Memberships, annual or monthly, are non-refundable.

Can I pause or freeze my membership?

Yes. Memberships may be frozen once per calendar year for 2 weeks up to 3 months. Freeze your membership by contacting Ashley.

Video Membership Questions

What do I get with my unlimited video membership?

With this membership, you get unlimited access to the entire yoga & meditation video library.

How do I book my free consultation with Ashley

Schedule your consultation online, use the booking calendar, or contact Ashley. Consultations are held over Zoom.

Please book at least 4 hours in advance to guarantee your appointment.

How do I cancel my membership?

Membership cancellation requests must be submitted by email before your renewal date by contacting Ashley. Memberships remain active through the end of the current billing period.

Annual memberships are cancelable but non-refundable.

See full Membership Terms & Conditions.

Are memberships refundable?

Memberships, annual or monthly, are non-refundable.

Can I pause or freeze my membership?

Yes. Memberships may be frozen once per calendar year for 2 weeks up to 3 months. Freeze your membership by contacting Ashley.

Private Yoga Questions

How do I schedule a private yoga class?

Private classes may be reserved online, via the Private Yoga page, or by contacting Ashley. Classes are held at Nourish & Grow Yoga in Minneapolis, MN, or live over Zoom.

Please book at least 4 hours in advance to guarantee your appointment.

Will Ashley come to my home for private yoga sessions?

Yes, in-home private yoga sessions can be booked with Ashley. These sessions are not guaranteed and must be agreed to and confirmed by Ashley in advance.

In-home private yoga sessions may include a travel fee of up to $40, depending on location and travel distance. We'll discuss any applicable travel fees during the scheduling or intake process.

Does my private yoga class package or membership expire?

Yes, private yoga class packages expire 6 months from the date of purchase.

For private yoga programs, your program access will expire 90 days from the start of your program purchase. Unused classes will no longer be valid after that time.

What if I need to cancel a class?

Private yoga sessions require 24 hours' notice to cancel or reschedule.

There is no penalty for classes canceled or rescheduled with advance notice (at least 24 hours in advance), and a full refund will be credited to your account.

However, late cancellations (less than 24 hours in advance) will result in being charged in full for the scheduled class.

Gift Card Questions

What can a gift card be used for?

You can redeem a gift card for most offerings from Nourish & Grow Yoga, including live-streamed classes, workshops, private classes, private events, and a yoga and meditation video library. Either rent videos on demand or purchase an unlimited subscription. Tarot or Oracle card readings are also available.

Gift cards are not redeemable for Ashley’s classes, workshops, or events hosted by other locations.

How does the recipient get the gift card?

When you purchase a gift card, you can choose the amount and select a recipient to receive the gift card information and a friendly message from you by email. You can even schedule the email to arrive on a specific date.

How will the recipient redeem the gift card?

Your recipient will receive an email that contains an 8-digit online code that can be used at checkout. Gift cards are not automatically applied to Nourish & Grow Yoga accounts, so make sure they hold onto that code!